Call Center
Enhancing Call Center Solutions & Services With Global Talent Program
With a strength of more than 600 trained and highly qualified employees spread across multiple offices in India and Philippines and international offices in the US and Canada, we are ideally positioned to outperform committed service level agreements (SLAs) and drive bottom-line growth of our clients. We partner with our clients and function as an extension of their business to ensure maximum value for their business. Globally, our clients have benefitted and improved their bottom-line by engaging us as a strategic partner for their customer support, relationship functions and staffing services. Our management team comprises accomplished professionals with years of experience in the outsourcing domain. Their deep business acumen and domain knowledge enables us to deliver maximum return on our client investments.
Our Call Center Services
- Appointment Scheduling
- Information Verification
- Customer Survey
- Telemarketing
- Calendar Management
- Follow-ups
- Order Taking
- Billing Queries
- Email Support
- Chat Support
- Market Research
- Product Promotion
- Return and Refund Handling
- Global Talent Program
- Contingent Workforce
- BOT - Build, Operate, Transfer
- Customer Support
- Toll Free Services
- Troubleshooting Assistance
- Remote Desktop Support
- Software/Application/ Hardware Support
Our Key Objectives
Our key objectives include enhancing customer satisfaction, driving sales and revenue, improving customer retention, and ensuring efficient call handling. We aim to maximize first call resolution, optimize the customer experience, and provide timely and accurate information to meet and exceed client expectations.